Terms and Conditions
Installation
Our terms and conditions cover what is included in the basic and standard install and what happens if we need to quote for extra works. Sometimes issues arise on the day that mean we can’t complete your install on the first visit, but if we know about these in advance, we can often resolve them beforehand. So, for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know. All equipment and materials have been selected to fully comply with BS7671: 2018 Wiring Regulations. Any allowance for builders or civils work will be itemised and costed separately. Please refer to manufacturer datasheets for product warranty information.
What’s included:
rechrg.net’s basic and standard installation package for a charge point covers the majority of homes in the UK and includes the following: Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure.
• Up to 10 metres (30 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.
• Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
• The fitting and testing of electrical connections and protections required for the charge point.
• An additional three-way consumer unit with surge protection.
• Installation of a surge protection device and a Type A RCD in an RCBO enclosure.
• Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
Some conditions and limitations that you need to know:
• The charge point must be located in your designated off-street parking area and be fixed at a height between 0.75 to 1.2 metres.
• We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused - in that case, we will quote for any extra work needed.
• We can’t, as part of the basic and standard package, trench the cable underground or suspend it above ground - if something like this is required, please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
• When you are using your charge point, the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
• We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid. Our engineers are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
• Our engineers are not able to work in extreme weather (i.e., flooding or intense rain). If it is not safe to carry on, our engineer will do as much as they can, and we will return at a later date.
• If you have purchased a freestanding mount for the charge point to be fitted on, please be aware that there may be an additional cost for installing this.
What happens if we find that your existing wiring isn’t up to scratch:
• rechrg.net follows BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations.
• If we can’t install in line with these rules, then your installation will be paused and we will quote for the work needed to meet the required standards.
• If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install, then we will quote for the work needed to meet the required standards.
What happens if your electrical supply is inadequate?
We can only complete the job if the electrical capacity (i.e., main fuse) can support the additional electrical demands of the charge point. If the capacity is not sufficient, we might be able to de-rate the charge point or we may have to pause the job until your main fuse is upgraded by your electricity supplier.
Timing:
We allocate two hours for basic and standard installations. If we can’t complete on the day because of supply related problems or unexpected extra works, then we will reschedule an installation date once the additional works are complete or our quotation for the work has been accepted.
Additional works:
• If required, your installation project manager or rechrg.net.net Engineer will detail required works and provide a no obligation quotation for these services. Quotations are valid for a period of 30 days from date of issue.
• If it is determined that an installation cannot be completed on the day, rechrg.net will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
• If your rechrg.net Engineer suspects that the installation will not comply with the OZEV grant requirements (see OZEV terms and conditions below), your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing rechrg.net with information to state your case to the government, which we can then pass on to the DVLA/OZEV for pre approval. Should rechrg.net receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
• The owner/customer or a responsible adult of the age of 18 years or over needs to be present on site for the entire duration of the install.
3-year warranty:
Manufacturer charge points are covered by a minimum 36-month warranty. Any hardware failure should be promptly reported to us via [email protected]. Please quote the serial number, the date of installation and a brief description of the fault. The rechrg.net technical team will carry out an assessment and will contact you to get further details and if necessary, arrange a service visit. The warranty will be void if the unit is opened, modified, tampered with or repair is attempted by anyone other than an appointed engineer. A 24-month extended warranty can be purchased, all of the same terms & conditions apply.
Limitation of liability:
In no circumstances will rechrg.net accept any liability for any loss, costs or consequential damage due to the use and/or misuse of hardware or software products except where this is caused by our negligence. In no event will rechrg.net accept any liability for any loss, costs or consequential damage due to the aborted installation of a home charge point where it is not safe or practical to install. This includes, but isn’t limited to, issues related to land ownership or power which can’t be assessed prior to install. In these circumstances we will provide a full refund of all money paid to us in respect of the planned installation, unless you (the customer) withheld any key information from us. Our liability for any other losses won’t exceed the amount we charge you for your install, except for our liability for personal injury or death caused by our negligence and anything else where our liability can’t be limited by law. You (the customer) are liable for any costs incurred due to the supply of false, inaccurate or incomplete information to us in relation to the OZEV EV Charge point and EST home charge grants or any other of the services we offer.
Local Installers
We have a national network of local installers (“Local Installers”) so that they can carry out your installation.
• If you accept the quote, your contract for the installation will be with rechrg.net.
• Remedial works or extras will be agreed in advance with rechrg.net.
• The installer will also ask you to complete documentation needed to claim the OZEV EVHS grant on your behalf if you have applied it to your order.
• rechrg.net will then invoice you directly for your charger and accessories.
• The installer who receives your order will make contact to arrange an installation date with you, visit you to carry out the work and deliver your accessories (if they haven’t been sent via post).
Energy Clamp & Smart Charging:
Every new home charge unit purchased in the checkout offers ‘Smart Charging’. Once connected to Wi-Fi or a 4G network the home charge unit will automatically receive over-the-air updates, meaning it continually benefits from the latest software updates available. Connecting your home charge unit to Wi-Fi will also allow you to see the energy used to charge your electric vehicle, via the product app. Please note, you will need sufficient Wi-Fi coverage in the location your home charger is installed. If your Wi-Fi coverage is not sufficient, functionality that requires Wi-Fi may not work as intended or at all. For example, over-the-air updates may take a long time to complete or not complete at all, remote support diagnostics may not be possible and charging data may not be properly recorded in the product app.
Whilst Smart Charging comes as standard with every unit, the energy clamp will help to unlock even more functionality. The energy clamp is installed free of charge with every new home charge unit purchased via rechrg.net. During your installation, the rechrg.net engineer will simply attach the clamp around the electricity meter tails and wire it into the home charge unit. The energy clamp potentially unlocks several different features depending on your property’s compatibility. Customers with solar power, detached garage installations and three phase power supply may experience limited energy clamp functionality which will be assessed on the day of installation. All Customers will benefit from the “Auto Power Balancing” feature of the energy clamp. This safety feature adjusts the charge rate and prevents overloading your property’s allocated electricity supply *. Please note, any alterations post installation may impact the home charge unit’s functionality. Please call our support team if you have any questions. If your home charge unit is installed from a secondary distribution board, your cut out fuse is not protected from overload.
Local Power Network Conditions
The rate your charger is capable of charging at is ultimately determined by local power network conditions - in other words, how much power is available at the location where it is installed. These local power network conditions vary continuously due to the local electrical load and as a result of local generation. If, at any time, there is not enough power available to charge at the maximum rate your charger is capable of, it may be temporarily restricted to a lower charging rate until the local conditions improve. Local power network conditions are not under rechrg.net’s control and therefore rechrg.net does not guarantee any power output or availability period in relation to your charger and accepts no liability or responsibility for issues such as performance arising thereof.
* Dependant on the type of charging unit chosen at point of sale.
Financial Assistance
Credit Facilities:
rechrg.net acts as an introducer to a number of credit brokers. If you decide to make an application for credit via one of the brokers in order to proceed with the services provided by us, please be aware that finance is subject to a number of terms and conditions (see each brokers T&Cs)
EV Charge point Grant:
From 1 April 2022, the Office for Zero Emission Vehicles (OZEV) provides the EV Charge point Grant to reduce the cost of a home charger (including installation) by up to £350 for eligible customers who are resident in flats and rental properties (see below to check if you’re eligible and for our summary of the OZEV terms and conditions).
If you would like to apply the grant to your order but don’t provide completed documentation to rechrg.net then we will pause your installation until you’ve provided this.
If we haven’t received your completed documentation within 1 month of the date of install, you are liable to pay the money which would have been provided by the grant. The grant is subject to a number of terms and conditions, a summary of which is provided here.
Returns Policy:
The returns policy for products purchased online or via our branch is
Summary of OZEV terms and conditions:
• The grant is capped at £350 (including VAT) per installation.
• The grant is available to people who own and live in a flat and people living in rental accommodation (flats and single-use properties).
• The grant can only be used for retrofit (existing) properties that are currently occupied.
• It can’t be claimed retrospectively.
• Residents must provide evidence of being the registered keeper or lessee or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.
• Only one claim per vehicle can be made, even if you own more than one home. A single customer can only claim the grant once in total.
• A list of qualifying electric vehicles is maintained at: https://www.gov.uk/government/publications/electric-vehicle-homecharge-scheme- eligible-vehicles
• The grant is only applicable for residential addresses with designated private off-street parking.
• If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the charge point.
• Any area where the installation of a charge point may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the charge point.
• If you are the property owner and freeholder of a listed building, rechrg.net requires listed consent from the local planning authority before an installation can take place.
• The above is a summary only and not a substitute for reading the full details of the grant terms and conditions which are available here: https://www.gov.uk/government/publications/ev-chargepoint-grant-for-flat-owner-occupiers-and-people-living-in-rented- properties-customer-guidance
Customers who require additional information, or have any queries on the grant process should contact OZEV directly on: [email protected]
Waste of electronic and electrical equipment:
rechrg.net.net are compliant with the WEEE (Waste of electronic and electrical equipment) regulations.
VIP Family Membership
Introduction
Welcome to the rechrg.net VIP Family Membership. This VIP Family Membership is designed to offer our most valued customers exclusive benefits and services. Participation in the VIP Family Membership is subject to the following terms and conditions.
Eligibility
The VIP Family Membership is available exclusively to existing customers who are invited to join based on criteria determined by rechrg.net. Eligibility may be based on factors such as purchase history, membership duration, or other loyalty metrics.
Enrollment
Invited customers may enroll in the VIP Family Membership by accepting the invitation and completing any required registration process. Enrollment in the VIP Family Membership may require agreeing to receive promotional communications.
VIP Benefits
VIP Members will have access to exclusive benefits, which may include:
• Early access to new products or sales
• Special discounts on select merchandise. Cannot be used in conjunction with any other promotional offers or discounts.
• Complimentary services or upgrades
• Access to VIP-only events or promotions
The specific benefits and any associated terms will be communicated to VIP Members through official rechrg.netchannels.
Membership Changes and Termination
rechrg.net reserves the right to modify or terminate the VIP Family Membership, its benefits, and these terms and conditions at any time without prior notice. Members will be notified of significant changes to the VIP Family Membership.
Privacy
The personal information collected from VIP Members is subject to our Privacy Policy. By participating in the VIP Family Membership, members consent to the collection and use of their personal information as described in the Privacy Policy.
Limitation of Liability
rechrg.net will not be liable for any loss or damage arising from the VIP Family Membership or a member’s inability to benefit from any of the services or privileges provided.
Governing Law
These terms and conditions are governed by the laws of England, and any disputes will be subject to the exclusive jurisdiction of the courts of England.
Contact Information
For any questions or concerns regarding the VIP Family Membership, please contact us at [email protected]
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Welcome
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