Frequently Asked Questions

Need some help? We love making sure all your questions are answered. Here are some of our most frequently asked questions from customers.

What types of electric vehicles can use our charge points? 

All electric vehicles equipped with either a Type 1 or Type 2 connector can utilize our charging stations, which are fully compliant with UK charging standards.

What type of charger/cable do I need?

Initiating a charging session is a breeze with our user-friendly options. Whether you prefer the convenience of our mobile app, the simplicity of contactless payment, or the security of an RFID card, we’ve got you covered. Each method is designed for ease of use, ensuring you can begin charging with minimal hassle. For a step-by-step guide on how to use each method, please consult our comprehensive user guide, which provides clear instructions to get you started.

Is my charger future-proof?

Our charging stations are designed to fit seamlessly into your lifestyle, which is why they are available at any time, day or night. This round-the-clock accessibility guarantees that you can recharge your electric vehicle whenever it suits you best, providing you with the ultimate convenience and flexibility. No matter if it’s the break of dawn or the middle of the night, our charge points are ready and waiting to serve your needs.

How long does the installation take?

On average, the full installation process of our charge points is completed within a span of roughly two hours. This duration encompasses all necessary steps, from the initial setup to the final testing, ensuring that your new charging station is up and running efficiently. Our skilled technicians work diligently to minimize any disruption to your schedule, providing a swift and professional service that aligns with the highest industry standards.

Will perform a site survey?

Leveraging our extensive experience and deep expertise in electric charge point installations, we are able to provide you with an accurate quotation based solely on images of your existing electrical infrastructure and the intended location for the charge point. Our skilled team is adept at assessing the necessary requirements and potential challenges through visual analysis, ensuring a seamless and efficient installation process tailored to your specific needs. This capability not only streamlines the preliminary assessment but also offers you the convenience of a quick and reliable quote, setting the stage for a smooth and hassle-free service experience.

Is warranty included?

Every product we offer is backed by a comprehensive 3-year manufacturer’s warranty. This warranty covers any defects in materials or workmanship, ensuring that your purchase is protected against any unforeseen issues. Our commitment to quality and customer satisfaction means that you can have peace of mind knowing that we stand firmly behind our products, providing you with support and service for a full three years after your purchase.

Can I charge from a normal mains socket?

Manufacturers typically advise against the use of standard 13 amp sockets for charging electric vehicles. This recommendation stems from concerns about safety and efficiency. Regular household sockets are not designed for the high power demands of EV charging over extended periods, which can lead to overheating and potential electrical hazards. Moreover, charging from a 13 amp socket is considerably slower, which could be inconvenient for EV owners. It is always preferable to use a dedicated EV charging point that is specifically designed to handle the required current safely and provide a faster, more reliable charge.

Will my slabs/floorboards need to be lifted to hide cables?

Indeed, the option to customize your cable route is available. We encourage you to reach out to our team when you make your enquiry so that we can discuss the specifics of your installation. Our experts are on hand to provide guidance on the most efficient and aesthetically pleasing ways to route your charging cable, ensuring it integrates smoothly into your home or business environment. This personalized consultation is part of our commitment to delivering a charging solution that not only meets your technical needs but also complements your space.

Can I charge 2 electric vehicles at the same time?

To ensure that both vehicles can be charged simultaneously, it is necessary to have two chargers available. This will allow each vehicle to have its own dedicated power source, thereby facilitating efficient and concurrent charging operations.

How much electricity will it cost me to charge my EV?

The overall expense of charging is influenced by the rates set by your utility provider. Nonetheless, it’s worth noting that certain tariffs offer reduced pricing for electricity consumed during nocturnal hours. This can be particularly cost-effective. In fact, some of our clients have reported the ability to completely charge their electric vehicles at a cost of less than £10, taking advantage of these lower nighttime rates.

How much does a typical install cost?

The prices we quote are based on a standard installation scenario. However, the actual cost may vary depending on the specific requirements and conditions of your installation. To provide you with an accurate estimate, we can discuss the unique parameters of your setup and offer a tailored quote when you reach out to us with an enquiry.

If I move house, can I take my charger with me?

Certainly, our service includes the option to relocate your charging station if needed. This process, commonly referred to as ‘de-installation and reinstallation,’ involves carefully removing the charger from its current position and setting it up again at a new location of your choice. Our team ensures that the transition is smooth and that your charger is fully functional at its new site.

Do you cover the whole of the UK?

Yes, we do!

Precision Defined. Performance Refined. Perfection Delivered.


Discover — the UK's premier EV charging installation network, growing at lightning speed! Powering up your journey with reliable charge points at home, work, and everywhere in between.

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0191 603 0474

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